Terms of service

Last updated: 14 September 2026

Welcome to The Oodle Edit. These terms explain how purchases from theoodleedit.com.au work, alongside our Shipping policy, Return and refund policy and Privacy policy. Please read them before ordering and contact admin@theoodleedit.com.au if you have a question.

1. Your consumer rights

Nothing in these terms excludes, restricts or changes a right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. If a term conflicts with those rights, your rights prevail.

2. Orders and payment

Please provide accurate contact, delivery and payment details and use a payment method you are authorised to use. You must have legal capacity to place an order, or have a parent or guardian place it for you.

Prices are in Australian dollars (AUD). Displayed prices include applicable taxes unless clearly stated otherwise. Any delivery charge and the order total are shown before payment. We do not change the agreed price of an existing order without your agreement.

Your order confirmation records the items and details received. Availability can change while supplier stock is synchronising. If we cannot supply an ordered item, we will promptly explain the issue and offer a refund of the amount paid for that item and its delivery, or an alternative only with your agreement.

If we identify a genuine pricing or description error affecting an order, we will contact you promptly to agree a fair solution. We will not automatically charge a higher price. This does not give us a general right to cancel accepted orders or avoid our legal obligations.

We may pause an order to investigate a reasonable concern about fraud, an unauthorised payment or incorrect information. We will contact you where appropriate and refund any payment for goods we do not supply, subject to applicable law and payment-provider requirements.

3. Choosing the right product

Review the selected variant, measurements, materials, care instructions and included items before ordering. Measure your dog and the intended space or vehicle rather than relying on breed or weight alone. Contact us if anything is unclear.

Product photographs show the item and, in some cases, a styled example of its use. Dogs, backgrounds and accessories are not included unless the description says they are. Colour appearance can vary between screens; this does not excuse a product that materially differs from its description or sample.

Some products are supplied under their original manufacturer's brand. The brand shown on the listing and packaging identifies that product; inclusion in our range does not imply a veterinary endorsement or certification.

4. Personalised products

For the Personalised Reflective Oodle Harness, provide the required name and phone number in the order notes or as directed on the product page. Double-check spelling, digits and size. Please only provide another person's contact details with their permission.

If required details are missing or unclear, we will contact you before arranging personalisation. Preparation will wait until the details are complete. Tell us immediately if you need a correction; changes may not be possible after production begins.

Correctly made personalised items are excluded from change-of-mind returns. If we or our supplier make an error, or the product is faulty or not as described, we will arrange the appropriate remedy under our returns policy and applicable law.

5. Safe use, grooming and care

Our products support everyday dog care. Follow the supplied instructions, suitability guidance, size and load limits. Inspect straps, buckles, seams, wheels and other parts regularly, supervise your dog as appropriate, and stop using damaged items. No product is indestructible or suitable for every dog.

Our walking harness and rear-seat cover are not represented as crash-tested vehicle restraints. A pet stroller is not a child stroller or vehicle restraint. Use suitable restraints and follow applicable transport requirements and the manufacturer's instructions.

Use grooming, dental and ear-care products only for the species, age and purpose shown on the label. Check ingredients and warnings, particularly for allergies, skin conditions, pregnancy or ongoing veterinary treatment. Do not use dog-only formulas on cats. Stop use if irritation occurs and seek veterinary advice where needed.

Our products and care guides do not diagnose, treat or prevent disease unless an expressly stated and substantiated product claim says otherwise. Information on the site is general education and does not replace advice from your veterinarian or qualified groomer. Seek professional help for illness, pain, significant matting or other health concerns.

These care instructions do not limit our responsibility for unsafe or defective products or your consumer rights.

6. Delivery, returns and cancellations

Our Shipping policy explains delivery charges, supplier dispatch, overseas items, separate parcels and postcode exclusions. Please read it before ordering, particularly for the i.Pet travel mat and stroller.

Our Return and refund policy explains the 30-day change-of-mind option, size exchanges, personalised and hygiene items, cancellations and remedies for product problems. Contact us immediately about an order change; we will try to help before dispatch or production progresses.

We remain your point of contact even when a supplier sends the product directly. Supplier or carrier terms do not take away your rights against The Oodle Edit.

7. Website use and content

Please use the website lawfully. Do not misuse another person's information, interfere with the store, attempt unauthorised access or upload harmful material. Keep any account access details secure and tell us if you suspect unauthorised use.

Our original text, photography, graphics and branding, and licensed third-party content, are protected by applicable intellectual property laws. You may view and share links for personal use. Please ask before reproducing content commercially; permissions and exceptions provided by law still apply.

If you send us an Oodle story, review or photograph, provide only material you have permission to share. We will ask permission before publishing your story or photograph. Sending a customer-service image does not give us permission to use it in advertising.

8. External links and service availability

Links to independent resources are provided for convenience and information. Their operators control their own content and privacy practices. We take reasonable care with our site, but interruptions or errors may occur. We will take reasonable steps to correct issues brought to our attention.

We do not exclude liability for our fraud, negligence, misleading conduct or any responsibility that cannot lawfully be excluded. These terms do not impose a blanket liability waiver or require you to indemnify us for our own actions.

9. Questions, disputes and updates

Contact admin@theoodleedit.com.au with your order number and the outcome you are seeking. We aim to reply within two business days and will work with you in good faith. You may also contact your state or territory consumer protection agency or exercise any other legal remedy available to you.

These terms are governed by the laws of New South Wales and applicable Australian laws. This does not prevent you from bringing a matter in a court or tribunal available to you under mandatory law.

Updates apply to orders placed after the revised terms are published. They do not retrospectively reduce the rights or promises attached to an existing order. If a provision is unenforceable, the remaining provisions continue only to the extent they can lawfully operate.