Shipping policy

Last updated: 14 September 2026

We deliver to supported addresses in Australia. Our range includes locally supplied products and selected items sent directly from overseas suppliers. You will always contact The Oodle Edit for help with your order.

Delivery charges for our current range

Essential Dog products: standard Australian delivery is included in the displayed product price.
Oodle Walk Treat Pouch, Oodle Clip-On Collapsible Bowl, Pawstock Walking Essentials Bag and Pawstock 3-in-1 Insulated Bottle: standard delivery is included to supported Australian addresses.
i.Pet Roll-Up Travel Mat: standard delivery is included to supplier-serviced addresses; postcode and suburb exclusions apply.
i.Pet Large Dog Stroller: delivery is calculated for your postcode at checkout. Some supported destinations have a zero charge; others incur a delivery charge. Postcode and suburb exclusions apply.
Other products: check the product page and checkout for the available delivery service and charge.

Enter your complete delivery address to see the total before paying. Orders containing items from different suppliers or shipping groups may combine delivery charges. An included-delivery item does not make delivery free for every other item in the same order.

Where your order ships from

Essential Dog items ship through our Australian supply partner. The Oodle Walk Treat Pouch and Oodle Clip-On Collapsible Bowl ship directly from an overseas supplier. Other items are fulfilled by the supplier for that product; contact us if you need to confirm the dispatch location before ordering. Being an Australian store does not mean every item is made or warehoused in Australia.

Processing and delivery timing

Delivery timing varies by product, dispatch location and destination. After order processing, many locally stocked supplier items are dispatched in approximately 1–2 business days, although this depends on the supplier and current availability. This is a dispatch estimate, not the total time to your door.

Overseas items need international transit time. Personalised products also need preparation time after we receive complete personalisation details. These orders can take longer than locally stocked, non-personalised items.

Use any item-specific estimate shown on the product page or at checkout. If no estimate is shown, email admin@theoodleedit.com.au with the product and your postcode before ordering so we can check the current timeframe. If you need an item for a particular date, contact us first.

Business days exclude weekends and public holidays. Delivery estimates are not guaranteed arrival dates. Remote locations, peak periods, weather and customs checks can affect timing. We will tell you about material delays we become aware of and work with you on a solution if delivery cannot occur within the agreed or a reasonable time.

Restricted postcodes and delivery addresses

Some suppliers cannot deliver particular items to certain postcode and suburb combinations, especially remote areas and islands. The i.Pet travel mat and stroller have product-specific exclusions. Please contact us with your postcode and suburb before ordering either item if delivery availability is unclear.

A shipping quote can occasionally appear for an address the supplier cannot service. If that happens, we will contact you promptly. You can choose an available alternative with any price difference agreed in advance, or receive a full refund for the undeliverable item and the delivery amount paid for it. We will not add a surcharge or substitute a product without your agreement.

Please supply a physical street address. PO boxes, parcel lockers and parcel collect addresses are not supported by every courier, particularly for bulky items; check with us first if you need one of these options. Delivery does not include assembly or removal of packaging unless expressly stated on the product page.

Tracking and separate parcels

We send dispatch and tracking information as it becomes available from the supplier or carrier. Tracking may take time to show its first scan. Items from different suppliers may arrive separately and on different days, with separate tracking numbers. A delivered parcel does not necessarily mean the whole order has arrived.

Address changes and missed deliveries

Please check your name, street address, postcode, email and phone number carefully. Contact us immediately if anything needs correcting. Once a supplier has processed an order, changes may no longer be possible.

Follow the carrier's instructions if delivery is missed. If an incorrect address you supplied or an uncollected parcel causes an actual return-to-sender or redelivery cost, we will explain the reasonable cost and obtain your agreement before arranging redelivery. We will not charge you to correct our or our supplier's mistake, and your consumer rights remain unaffected.

Only authorise a safe drop where you are comfortable with the location. If a parcel is missing, damaged or marked delivered but cannot be found, contact us promptly with your order number. We will investigate with the carrier and supplier and arrange the appropriate remedy; you do not need to resolve the matter with the supplier yourself.